I’d never heard of Blackboard until I came to UT, but if you’ve been involved in higher education in the past few years, you probably have the kind of familiarity with Blackboard that breeds contempt. For the uninitiated, Blackboard is a server application for managing course documents and on-line student discussions. What you need to know about Blackboard is that it sucks, and its sales strategy relies on selling campus-wide licenses to university adminstrators, making it difficult for individual instructors to opt out and take a different approach to online class management.
Some of the problems with Blackboard are probably inherent to working with higher education. It requires what seem to me to be too many authentication steps, but this is probably due to worries about sharing intellectual property to the Internet and keeping student information confidential. I often find that I have to drill through too many menus to find the class or document I need, and this is probably a function of working at one of the largest universities in the country; the interface doesn’t scale when you’ve got 50,000 students.
Other problems, however, seem to arise from bad software. The discussion boards thread conversations in a way that requires you to click through to each individual comment. You can’t change the display like Slashdot to nest comments or simply display them in a single flat page. Diffferent discussions are kept in different folders, requiring too many clicks to change conversation. Finally, students cannot create their own discussion threads. While in an intro-level class this might be a nice features to keep inappropriate content off of the boards, but grad students should be allowed to start new threads without needing adminstrator access. I attribute this poor software design to the lack of competition in the “Learning Management” space.
And it looks like that space might get smaller. According to a post by Tim O’Reilly, Blackboard is starting to enforce software patents, presumably to keep competitors down. It’s already suing a smaller competitor Desire2Learn, and open-source projects working on an alternative to Blackboard like Moodle are also fearful of the well-funded litigious wrath of Blackboard.
According to O”Reilly’s post, the open-source projects are using this Wikipedia article to compile information about the history of course management for future prior-art challenges to Blackboard. Like Tim, I’m a little curious about their choice of Wikipedia as a tool for collecting data about online learning. First, it seems like a separate wiki would be more effective as a collaboration tool. (Moodle has set one up.) Secondly, I wonder what credibility Wikipedia has in an issue like this. Tim says the use of Wikipedia to store information about prior art “says something important about the role that Wikipedia is beginning to play as a canonical source for information about important topics.” While Wikipedia was cited in an Appellate court decision, the judges were roundly criticized for using the online encyclopedia as a source of information, and in a case that would revolve around online collaboration, I think Wikipedia’s mode of production would be debated.
Regardless, Blackboard’s patent trolling only makes my distaste for the software even stronger, and I hope that UT and other universities can move to better designed and, hopefully, open-source solutions, rather than support bad software and bad business with student money.